Platform Privacy Policy
Effective Date: 10/16/2026
This Platform Privacy Policy (“Policy”) describes how TalkTogether LLC (“TalkTogether,” “Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information in connection with the TalkTogether platform (the “Platform”) and the services we provide through it, including the processing of audio recordings and the generation of reports (the “Services”). This Policy applies to all individuals who create an account on or otherwise use the Platform, including therapy clients (“Clients”) and licensed therapists (“Therapists”) (collectively, “Users,” “you,” or “your”).
This Policy does not apply to the TalkTogether website at talktogetherapp.com, which is governed by our Website Privacy Policy, available at https://talktogetherapp.com/privacy-policy/. Your use of the Platform is also governed by the applicable agreement between you and TalkTogether: the Client Terms of Service (for Clients) or the Master Services Agreement (for Therapists).
Information We Collect
We collect information in the following categories when you use the Platform.
Information You Provide
Account Information: When you create an account, we collect your name, email address, and your Therapist’s name and email address (for Clients) or your professional credentials and practice information (for Therapists). We may also collect your partner’s name and email address in order to facilitate the required consent process.
Audio Recordings: Clients upload audio recordings of conversations with their partner for analysis by the Platform. We receive the audio files and all information contained in those recordings.
Payment Information: If you pay for the Services, our payment processor (Stripe, Inc.) collects your payment card details. TalkTogether receives your name, email address, and payment status from Stripe. TalkTogether does not receive or store your full credit card number or payment card details.
Communications: If you contact us for support or provide feedback, we collect the content of those communications.
Information We Generate
Reports: The Platform generates reports analyzing communication patterns, tone, language choices, and use of therapist-recommended communication approaches identified in your audio recordings.
Derived Data: If you use the Platform more than once, we generate data derived from comparing reports over time.
Inferences: We may draw inferences from the information we collect to create a profile reflecting communication patterns and trends.
Information Collected Automatically
When you access the Platform, we automatically collect certain technical information, which may include your IP address, device type, browser type, operating system, access times, and pages or features accessed within the Platform. If you arrived from an ad or a link, we also record where you came from, such as the referring website, campaign tags in the link, and the click identifier an advertising platform adds to its ads. We use this information to operate, maintain, and secure the Platform, and to understand which of our marketing works.
Email: When we send you email, we use a small image and links that pass through our email provider’s servers to learn whether the email was opened and which links were clicked. We link this to your account and use it to improve our emails and to understand what is helpful to you. Our email provider processes this information on our behalf; we do not share it with advertising partners.
How We Use Your Information
We use the information we collect for the following purposes:
Providing the Services: Processing audio recordings, generating reports, and making reports accessible to you and your Therapist through the Platform.
AI Model Training and Improvement: Using audio recordings, transcripts, and reports to improve, refine, test, and train our software platform, machine learning models, and algorithms. If your Therapist bills insurance for any client, or has signed a business associate agreement with us, we use only de-identified data from your account for this purpose.
De-Identification and Aggregation: Creating de-identified, aggregated, or anonymized data derived from your information for any purpose, including research, product development, and commercial use. Once data has been de-identified or aggregated so that it no longer identifies or is reasonably linkable to any individual, it is no longer considered personal information under applicable law, and we may use it without restriction.
Account Administration: Managing your account, processing payments, and communicating with you about your account or the Services.
Security and Fraud Prevention: Detecting, preventing, and responding to security incidents, fraud, abuse, and violations of our terms.
Legal Compliance: Complying with applicable laws, regulations, and legal processes, and responding to lawful requests from public authorities.
Product Development: Analyzing usage patterns and feedback to develop new features and improve the Platform.
Marketing and Advertising: Measuring how well our advertising works, and reaching people who may be interested in TalkTogether, as described in “Advertising and Measurement Partners” below.
Marketing Communications: Sending you emails about TalkTogether, including tips, new features, and offers. Every marketing email includes an unsubscribe link.
How We Share Your Information
We do not sell your personal information for monetary consideration. We share your information only in the following circumstances:
With Your Therapist: Reports generated by the Platform are accessible to the Therapist associated with your account. Your Therapist determines how to use those reports in the course of your therapy.
With Your Partner: Both partners in a couple access the Platform in connection with the same therapeutic engagement. Each partner’s audio recordings and the resulting reports are accessible to the couple’s Therapist through the Platform.
Service Providers: We share information with third-party service providers who perform services on our behalf, including cloud hosting and data storage, payment processing (Stripe, Inc.), email delivery, and customer support tools. We require our service providers to use your information only for the purposes we have authorized and to maintain appropriate security measures.
Advertising and Measurement Partners: Unless you opt out, we share a limited set of information with advertising platforms such as Meta (Facebook and Instagram), Google, and TikTok. We do this to measure our advertising and to show our ads to people who may be interested in TalkTogether, including people similar to our users. We share only: (1) a one-way hashed (scrambled) version of your email address and, if you gave us one, your mobile number; (2) the fact that you created an account or requested a free report, and the fact that a subscription started, with its price; (3) technical information such as IP address, browser type, and the ad-click identifier from the ad you clicked, if any; and (4) a hashed version of your ZIP code and state. This applies to accounts created on or after October 16, 2026. If you created your account before then, we share only if you turn on “Share with ad partners” under Your account → Ad privacy.
We never share your audio recordings, transcripts, reports, notes, the names of you or your partner, or anything about what you discuss with any advertising partner. These platforms use the information under their own privacy policies. Some state laws treat this as “sharing” or “targeted advertising.” You can turn this off at any time; see “Your Advertising Choices” below.
If your Therapist is a covered entity under HIPAA and has signed a Business Associate Agreement with TalkTogether, we do not share any of your information with advertising partners, and we disable advertising pixels on your logged-in pages.
Legal Requirements: We may disclose information if required to do so by law, or in response to a subpoena, court order, or other lawful request, or to protect the rights, property, or safety of TalkTogether, our Users, or others.
Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of some or all of our assets, your information may be transferred or disclosed in connection with that transaction, subject to customary confidentiality protections.
With Your Consent: We may share your information for other purposes with your consent.
Text Messages (SMS)
If you give us your mobile number and check the box agreeing to receive text messages, TalkTogether will text you about your account: reminders to record a conversation, consent reminders, and a notice when a report is ready. Message frequency varies, up to 4 messages per week. Message and data rates may apply. Consent to receive texts is not a condition of purchase.
Before we send any other texts, we send one message asking you to confirm. You will only receive further texts after you reply C.
You can opt out at any time by replying STOP to any message. We will send one final message confirming that you have opted out. Reply HELP for help, or contact support@talktogetherapp.com.
Our text messages never include the content of your conversations or reports.
We do not sell or share your mobile number, or your text-messaging opt-in data and consent, with third parties or affiliates for their marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties, except service providers (such as our SMS provider) that deliver messages on our behalf.
Wireless carriers are not liable for delayed or undelivered messages.
Data Security
We implement and maintain commercially reasonable administrative, physical, and technical safeguards designed to protect the security, confidentiality, and integrity of your information. These measures include:
Audio files and reports are stored on secure, encrypted servers.
Data is located on servers in the United States only. We do not transfer Platform data outside the United States.
Access to your data by TalkTogether employees and authorized contractors is limited to a need-to-know basis for technical support, quality assurance, and analysis.
No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your information for as long as your account is active or as needed to provide the Services. We may also retain copies of your information for our internal business purposes, including system backups, audit trails, product improvement, quality assurance, and training of machine learning models and algorithms, subject to the Client Terms of Service or Master Services Agreement, as applicable. We will retain identifiable data only as long as reasonably necessary for the purposes described in this Policy, and in any event will delete or de-identify such data no later than two (2) years after the closure of your account, except where retention is required by law.
You acknowledge that once data has been used to train or improve our machine learning models and algorithms, it cannot be extracted or deleted from such models.
Your Rights and Choices
All Users
You may request to review the categories of information we hold about you, request corrections to factual errors in your information, and request deletion of your identifiable information. We will use commercially reasonable efforts to respond to such requests within thirty (30) days, subject to verification of your identity. We may decline requests where retention is necessary for legal compliance, system security, or protecting other Users’ privacy.
To submit a request, contact us at support@talktogetherapp.com.
Your Advertising Choices
You can stop us from sharing your information with advertising partners in any of these ways:
In the app: turn off “Share with ad partners” under Your account → Ad privacy.
Global Privacy Control: if your browser sends a Global Privacy Control signal when you sign up or sign your consent, we treat it as an opt-out.
Cookie choice: if you choose “Essential only” on our website’s cookie banner before you sign up or sign your consent, we treat it as an opt-out.
Opting out stops all future sharing for you. Each partner chooses separately. For users who live in Washington or Nevada, we do not share this information.
Information already sent to a platform is handled under that platform’s own privacy policy, and you can ask the platform to delete it.
To stop marketing emails, use the unsubscribe link in any of them. You will still receive emails about your account, such as consent requests and report notices.
Consent Revocation
Either partner may revoke consent to future recordings at any time by notifying TalkTogether at support@talktogetherapp.com. If either partner revokes consent, we will cease processing new recordings for the applicable couple upon receipt of such notice.
Account Deletion
You may request deletion of your account and associated identifiable data by contacting us at support@talktogetherapp.com. We will process account deletion requests within thirty (30) days where technically possible, and will propagate such deletion to backup systems within ninety (90) days, except where retention is necessary for legal compliance or as otherwise permitted under the applicable agreement. Because recordings, transcripts, and reports may contain information about both partners, a deletion request by one partner may result in deletion or de-identification of those materials for both partners. If a deletion request will affect the other partner’s data, we will notify the other partner before carrying out the deletion.
U.S. State Privacy Rights
If you reside in a state with enhanced privacy protections (such as California, Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia), you may have additional rights under applicable law, including:
Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business purposes for collecting it, and the categories of third parties with whom we have shared it.
Right to Correct: You may request correction of inaccurate personal information we maintain about you.
Right to Delete: You may request deletion of your personal information, subject to certain exceptions such as legal obligations or legitimate business purposes.
Right to Opt Out of Sale or Sharing: We do not sell your personal information for monetary consideration. We share the limited information described in “Advertising and Measurement Partners” with advertising platforms, which some state laws treat as “sharing” or “targeted advertising.” You may opt out at any time as described in “Your Advertising Choices.” We honor Global Privacy Control signals as an opt-out.
Right to Limit Use of Sensitive Personal Information: Audio recordings of your conversations may constitute sensitive personal information under applicable state law. We use this information only for the purposes described in this Policy (providing the Services, AI model training and improvement, and de-identification and aggregation as described in Section 2). If applicable law provides you the right to limit our use of sensitive personal information, you may exercise that right by contacting us at support@talktogetherapp.com.
Right to Appeal: If we decline to take action on your request, you may appeal that decision by contacting us at support@talktogetherapp.com with the subject line “Privacy Rights Appeal.” We will respond to your appeal in accordance with applicable law.
Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, contact us at support@talktogetherapp.com with your full name, email address associated with your account, and a description of your request. We may request additional information to verify your identity. Only you, or an authorized agent acting on your behalf, may make a request related to your personal information. We will respond to verified requests within forty-five (45) days of receipt. If we require additional time, we will notify you within the initial forty-five-day period.
Sensitive Personal Information
Audio recordings of conversations between you and your partner may contain sensitive personal information, including information about your mental or emotional health, relationships, and personal beliefs. We treat all audio recordings and the reports derived from them as sensitive information, regardless of whether they meet the technical definition of “sensitive personal information” under applicable state law. We use this information only for the purposes described in Section 2 of this Policy. Our Consumer Health Data Privacy Policy, at https://talktogetherapp.com/health-data/, explains how we handle consumer health data under the laws of Washington, Nevada, Connecticut, and other states.
We do not collect, store, or process protected health information (“PHI”) as defined under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) through the Platform, except when your Therapist is a covered entity under HIPAA and has signed a Business Associate Agreement with TalkTogether. In that case, TalkTogether acts as a business associate with respect to the information we process on that Therapist’s behalf, and we handle that information in accordance with HIPAA and the terms of the Business Associate Agreement. TalkTogether is not itself a covered entity under HIPAA.
Data Breach Notification
In the event we become aware of any unauthorized access to, acquisition of, or disclosure of personal information in our possession or control that compromises the security, confidentiality, or integrity of such information (“Security Incident”), we will:
Notify affected Users in accordance with applicable law, and in no event later than the timeframes required by applicable federal and state law, including the FTC Health Breach Notification Rule (16 CFR Part 318) and applicable state data breach notification statutes;
Provide a description of the nature of the Security Incident, the categories of information affected, the measures we have taken or propose to take in response, and, where possible, the identity of affected Users; and
Where required by law, notify the applicable state attorney general or other regulatory authority.
Children’s Privacy
The Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected personal information from an individual under 18, we will take steps to delete such information promptly. If you believe we have collected information from an individual under 18, please contact us at support@talktogetherapp.com.
Third-Party Links and Services
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access.
Changes to This Policy
We may update this Policy from time to time. If we make material changes to how we collect, use, or share your personal information, we will notify you by email or through a notice on the Platform at least thirty (30) days before the changes take effect. For material changes to how we use your personal information, we will obtain your affirmative consent before the changes take effect. For all other changes, your continued use of the Platform after the effective date constitutes your acceptance. We will also update the “Effective Date” at the top of this Policy. We encourage you to review this Policy periodically.
Contact Us
If you have questions about this Policy or our privacy practices, please contact us at:
TalkTogether LLC
Email: support@talktogetherapp.com