Platform Privacy Policy
Effective Date: 6/20/2026
This Platform Privacy Policy (“Policy”) describes how TalkTogether LLC (“TalkTogether,” “Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information in connection with the TalkTogether platform (the “Platform”) and the services we provide through it, including the processing of audio recordings and the generation of reports (the “Services”). This Policy applies to all individuals who create an account on or otherwise use the Platform, including therapy clients (“Clients”) and licensed therapists (“Therapists”) (collectively, “Users,” “you,” or “your”).
This Policy does not apply to the TalkTogether website at talktogetherapp.com, which is governed by our Website Privacy Policy, available at https://talktogetherapp.com/privacy-policy/. Your use of the Platform is also governed by the applicable agreement between you and TalkTogether: the Client Terms of Service (for Clients) or the Master Services Agreement (for Therapists).
Information We Collect
We collect information in the following categories when you use the Platform.
Information You Provide
Account Information: When you create an account, we collect your name, email address, and your Therapist’s name and email address (for Clients) or your professional credentials and practice information (for Therapists). We may also collect your partner’s name and email address in order to facilitate the required consent process.
Audio Recordings: Clients upload audio recordings of conversations with their partner for analysis by the Platform. We receive the audio files and all information contained in those recordings.
Payment Information: If you pay for the Services, our payment processor (Stripe, Inc.) collects your payment card details. TalkTogether receives your name, email address, and payment status from Stripe. TalkTogether does not receive or store your full credit card number or payment card details.
Communications: If you contact us for support or provide feedback, we collect the content of those communications.
Information We Generate
Reports: The Platform generates reports analyzing communication patterns, tone, language choices, and use of therapist-recommended communication approaches identified in your audio recordings.
Derived Data: If you use the Platform more than once, we generate data derived from comparing reports over time.
Inferences: We may draw inferences from the information we collect to create a profile reflecting communication patterns and trends.
Information Collected Automatically
When you access the Platform, we automatically collect certain technical information, which may include your IP address, device type, browser type, operating system, access times, and pages or features accessed within the Platform. We use this information to operate, maintain, and secure the Platform.
How We Use Your Information
We use the information we collect for the following purposes:
Providing the Services: Processing audio recordings, generating reports, and making reports accessible to you and your Therapist through the Platform.
AI Model Training and Improvement: Using audio recordings, transcripts, and reports to improve, refine, test, and train our software platform, machine learning models, and algorithms.
De-Identification and Aggregation: Creating de-identified, aggregated, or anonymized data derived from your information for any purpose, including research, product development, and commercial use. Once data has been de-identified or aggregated so that it no longer identifies or is reasonably linkable to any individual, it is no longer considered personal information under applicable law, and we may use it without restriction.
Account Administration: Managing your account, processing payments, and communicating with you about your account or the Services.
Security and Fraud Prevention: Detecting, preventing, and responding to security incidents, fraud, abuse, and violations of our terms.
Legal Compliance: Complying with applicable laws, regulations, and legal processes, and responding to lawful requests from public authorities.
Product Development: Analyzing usage patterns and feedback to develop new features and improve the Platform.
How We Share Your Information
We do not sell your personal information for monetary consideration. We share your information only in the following circumstances:
With Your Therapist: Reports generated by the Platform are accessible to the Therapist associated with your account. Your Therapist determines how to use those reports in the course of your therapy.
With Your Partner: Both partners in a couple access the Platform in connection with the same therapeutic engagement. Each partner’s audio recordings and the resulting reports are accessible to the couple’s Therapist through the Platform.
Service Providers: We share information with third-party service providers who perform services on our behalf, including cloud hosting and data storage, payment processing (Stripe, Inc.), email delivery, and customer support tools. We require our service providers to use your information only for the purposes we have authorized and to maintain appropriate security measures.
Legal Requirements: We may disclose information if required to do so by law, or in response to a subpoena, court order, or other lawful request, or to protect the rights, property, or safety of TalkTogether, our Users, or others.
Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of some or all of our assets, your information may be transferred or disclosed in connection with that transaction, subject to customary confidentiality protections.
With Your Consent: We may share your information for other purposes with your consent.
Data Security
We implement and maintain commercially reasonable administrative, physical, and technical safeguards designed to protect the security, confidentiality, and integrity of your information. These measures include:
Audio files and reports are stored on secure, encrypted servers.
Data is located on servers in the United States only. We do not transfer Platform data outside the United States.
Access to your data by TalkTogether employees and authorized contractors is limited to a need-to-know basis for technical support, quality assurance, and analysis.
No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your information for as long as your account is active or as needed to provide the Services. We may also retain copies of your information for our internal business purposes, including system backups, audit trails, product improvement, quality assurance, and training of machine learning models and algorithms, subject to the Client Terms of Service or Master Services Agreement, as applicable.
You acknowledge that once data has been used to train or improve our machine learning models and algorithms, it cannot be extracted or deleted from such models.
Your Rights and Choices
All Users
You may request to review the categories of information we hold about you, request corrections to factual errors in your information, and request deletion of your identifiable information. We will use commercially reasonable efforts to respond to such requests within thirty (30) days, subject to verification of your identity. We may decline requests where retention is necessary for legitimate business purposes, legal compliance, system security, or protecting other Users’ privacy.
To submit a request, contact us at support@talktogetherapp.com.
Consent Revocation
Either partner may revoke consent to future recordings at any time by notifying TalkTogether at support@talktogetherapp.com. If either partner revokes consent, we will cease processing new recordings for the applicable couple upon receipt of such notice.
Account Deletion
You may request deletion of your account and associated identifiable data by contacting us at support@talktogetherapp.com. We will process account deletion requests within thirty (30) days where technically possible, except where retention is necessary for legitimate business purposes, legal compliance, or as otherwise permitted under the applicable agreement.
U.S. State Privacy Rights
If you reside in a state with enhanced privacy protections (such as California, Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia), you may have additional rights under applicable law, including:
Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business purposes for collecting it, and the categories of third parties with whom we have shared it.
Right to Correct: You may request correction of inaccurate personal information we maintain about you.
Right to Delete: You may request deletion of your personal information, subject to certain exceptions such as legal obligations or legitimate business purposes.
Right to Opt Out of Sale or Sharing: We do not sell your personal information for monetary consideration. We do not share personal information collected through the Platform with advertising partners for cross-context behavioral advertising or targeted advertising purposes.
Right to Limit Use of Sensitive Personal Information: Audio recordings of your conversations may constitute sensitive personal information under applicable state law. We use this information only for the purposes described in this Policy (providing the Services, AI model training and improvement, and de-identification and aggregation as described in Section 2). If applicable law provides you the right to limit our use of sensitive personal information, you may exercise that right by contacting us at support@talktogetherapp.com.
Right to Appeal: If we decline to take action on your request, you may appeal that decision by contacting us at support@talktogetherapp.com with the subject line “Privacy Rights Appeal.” We will respond to your appeal in accordance with applicable law.
Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, contact us at support@talktogetherapp.com with your full name, email address associated with your account, and a description of your request. We may request additional information to verify your identity. Only you, or an authorized agent acting on your behalf, may make a request related to your personal information. We will respond to verified requests within forty-five (45) days of receipt. If we require additional time, we will notify you within the initial forty-five-day period.
Sensitive Personal Information
Audio recordings of conversations between you and your partner may contain sensitive personal information, including information about your mental or emotional health, relationships, and personal beliefs. We treat all audio recordings and the reports derived from them as sensitive information, regardless of whether they meet the technical definition of “sensitive personal information” under applicable state law. We use this information only for the purposes described in Section 2 of this Policy.
We do not collect, store, or process protected health information (“PHI”) as defined under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) through the Platform. TalkTogether is not a covered entity or business associate under HIPAA.
Data Breach Notification
In the event we become aware of any unauthorized access to, acquisition of, or disclosure of personal information in our possession or control that compromises the security, confidentiality, or integrity of such information (“Security Incident”), we will:
Notify affected Users in accordance with applicable law, and in no event later than the timeframes required by applicable federal and state law, including the FTC Health Breach Notification Rule (16 CFR Part 318) and applicable state data breach notification statutes;
Provide a description of the nature of the Security Incident, the categories of information affected, the measures we have taken or propose to take in response, and, where possible, the identity of affected Users; and
Where required by law, notify the applicable state attorney general or other regulatory authority.
Children’s Privacy
The Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected personal information from an individual under 18, we will take steps to delete such information promptly. If you believe we have collected information from an individual under 18, please contact us at support@talktogetherapp.com.
Third-Party Links and Services
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access.
Changes to This Policy
We may update this Policy from time to time. If we make material changes to how we collect, use, or share your personal information, we will notify you by email or through a notice on the Platform before the changes take effect. We will also update the “Effective Date” at the top of this Policy. We encourage you to review this Policy periodically.
Contact Us
If you have questions about this Policy or our privacy practices, please contact us at:
TalkTogether LLC
Email: support@talktogetherapp.com